Son101 Privacy Policy — Your information is completely safe with us

1. Introduction & Commitment

Son101 (son101.co) is a trusted online gaming platform serving players in Bangladesh and around the world. We understand how valuable your personal information is, which is why son101's Privacy Policy is built to ensure the highest standards of data protection.

This Privacy Policy describes how son101 collects, uses, discloses, and protects your personal information. By using the son101 platform or creating an account, you are deemed to have agreed to this Privacy Policy.

This Privacy Policy applies to all son101 services — including the website, mobile app, and any other digital channel. If you have any questions, feel free to reach out to our customer support team.

2. What Information We Collect

Son101 only collects information that is necessary to operate the platform and provide you with proper service. No unnecessary data is collected.

Personally Identifiable Information:

• Name & Date of Birth: Your full name and date of birth as provided at registration.
• Contact Information: Email address, phone number, and physical address.
• ID Document: A copy of your national ID or passport is required for KYC verification.
• Photo: A selfie or photo for identity verification (if required).

Financial Information:

• Payment Method: bKash, Nagad, Rocket, or bank account details.
• Transaction History: Records of deposits, withdrawals, and bonuses.
• Balance Information: Your current account balance and transaction history.

Technical Information:

• Device Information: The model, operating system, and browser of the device being used.
• IP Address: The device's IP address at the time of connection.
• Log Data: Login timestamps, gaming activity, and session details.
• Cookies & Tracking: Website usage patterns and preferences.

3. How We Collect Information

Son101 collects your information through several methods. It is our responsibility to keep you informed about each of them.

Information Provided Directly:

When you register on son101, complete your account profile, undergo KYC verification, or contact customer support, you provide information directly. All such information is given entirely voluntarily.

Automatically Collected Information:

Certain data is collected automatically while you use the son101 platform — such as your IP address, browser information, login times, and gaming activity. This is necessary to maintain platform security.

Via Third Parties:

On occasion, information may also be verified through payment processors or identity verification providers. These third parties are required to adhere to son101's strict security standards.

4. How We Use Your Information

Son101 uses your data only for the specific purposes outlined below. If we ever need to use it for any other purpose, you will be informed in advance.

• Account Management: To facilitate registration, login, password recovery, and account security.
• Payment Processing: To ensure deposit and withdrawal transactions are completed accurately.
• Identity Verification: To protect minors by verifying age and identity.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Promotions & Offers: To send you bonuses and promotions tailored to your preferences (only with your consent).
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To further improve the platform experience and technology.

5. Information Sharing Policy

Son101 does not sell your personal data or share it with advertisers. However, your data may be shared in the following limited circumstances:

Service Provider Partners:

Son101 works with a select group of trusted third-party service providers — such as payment processors, KYC verification services, and IT support. These partners are granted access only to the data necessary for their specific services and are contractually required to comply with son101's privacy standards.

Legal Requirements:

Son101 may disclose information in response to court orders, requests from government agencies, or other legal obligations. In such cases, son101 provides only the minimum data required.

Anti-Money Laundering (AML):

If money laundering or other financial crimes are detected, son101 is legally required to report the relevant information to the appropriate authorities.

6. Cookies & Tracking Technologies

The son101 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Type:

• Essential Cookies: Essential for maintaining login sessions and core platform functionality. Disabling these may prevent son101 from working properly.
• Functional Cookies: Used to remember your language preference, theme, and other settings.
• Analytics Cookies: To understand how users interact with the platform — completely anonymously.
• Security Cookies: To detect fraudulent login attempts and other security threats.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain son101 features.

7. How We Protect Your Information

Son101 employs advanced technology and security measures to keep your data safe. Our security framework is built to international standards.

• 256-Bit SSL Encryption: All data transfers are secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Audits: Regular security testing and audits conducted by third parties.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Secure data backup and recovery systems.

8. Data Retention Period

Son101 does not retain your data longer than necessary. Retention periods vary depending on the type of information and applicable legal requirements.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, transaction records are typically retained for up to 5 years to meet legal obligations.
• KYC Documents: Identity documents and verification records may be retained for up to 7 years as required by law.
• Log Data: System logs are generally retained for up to 12 months.
• Marketing Information: You will be removed from our marketing list as soon as you withdraw your consent.

9. Your Rights

Son101 believes you have full rights over your own data. You may exercise any of the following rights at any time:

• Right to Access: You can request to see what information son101 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of the data we hold about you.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact son101's customer support. Requests are typically processed within 30 business days. Please note that certain data may not be deletable due to legal obligations.

10. Protection of Children's Privacy

Son101 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If we become aware that a minor has registered an account or submitted information on son101, that account will be immediately closed and all associated data will be deleted.

11. Privacy Policy Changes

Son101 may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the effective date on this page.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend reviewing this page periodically, especially if you are an active member of son101.

12. Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact son101: